Refund and Cancellation Policy

1. Guest Payments for Venue Bills

If there is a problem with your order, such as a wrong or missing item or a duplicate charge:

1. (a) tell the Venue staff, or contact us at rmenu@raen.ai within 30 days of payment, with your receipt;
2. (b) refunds for food, drinks and services are decided by the Venue, and approved refunds are issued through RMenu;
3. (c) orders can be cancelled before the Venue starts preparing them; once preparation has started, an order can only be cancelled if the Venue agrees.

2. RMenu Subscriptions for Venues

Subscription fees are not refundable. We may consider a refund case by case; to ask, email rmenu@raen.ai from the account’s registered email address. Ending a subscription follows the RMenu Terms of Service the Venue accepted.

3. How Refunds Are Paid

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Please allow for up to 45 days for the refund transfer to be completed.

4. Contact

For refunds and cancellations, contact us at rmenu@raen.ai or +971 58 517 0156.