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Privacy Policy

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1. Introduction

Raen AI (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use RMenu and related services (the “Service”). By using the Service, you consent to the practices described herein.

2. Information We Collect

We may collect the following types of information:

  1. (a) Account Information: email address, password (hashed), and restaurant details you provide during registration;
  2. (b) Usage Data: pages visited, features used, browser type, device information, and IP address;
  3. (c) Restaurant Data: menu items, photos, prices, and other content you upload;
  4. (d) Order Data: orders placed through the Service, including items, timestamps, and table numbers;
  5. (e) Payment Information: processed securely through third-party payment providers (we do not store card details).

3. How We Use Your Information

We use your information to:

  1. (a) provide and maintain the Service;
  2. (b) process orders and transactions;
  3. (c) send service-related communications (e.g., order confirmations, account alerts);
  4. (d) improve and personalize the Service;
  5. (e) generate aggregated analytics for restaurant operators;
  6. (f) detect and prevent fraud or abuse;
  7. (g) comply with legal obligations.

4. Data Sharing

We do not sell your personal information. We may share data with:

  1. (a) Service Providers: third-party vendors who assist in operating the Service (e.g., hosting, payment processing, email delivery), bound by contractual obligations;
  2. (b) Restaurant Operators: order data is shared with the restaurant you place an order with;
  3. (c) Legal Requirements: when required by law, regulation, or valid legal process;
  4. (d) Business Transfers: in connection with a merger, acquisition, or sale of assets, with appropriate notice.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Account data is deleted within 30 days of an account deletion request. Aggregated, anonymized data may be retained indefinitely for analytics purposes.

6. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security audits. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  1. (a) access your personal data;
  2. (b) correct inaccurate data;
  3. (c) delete your data;
  4. (d) restrict or object to processing;
  5. (e) data portability;
  6. (f) withdraw consent.

To exercise these rights, contact us at info@raen.ai.

8. Cookies and Tracking

We use essential cookies to operate the Service and optional analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings. We use third-party analytics tools that may use cookies and similar technologies.

9. Children’s Privacy

The Service is not intended for individuals under 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly.

10. International Data Transfers

Your data may be processed in countries outside your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses where required.

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated through the Service or by email. Your continued use after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related inquiries, contact us at info@raen.ai or +971 58 517 0156. Raen AI, Shams Media City, Sharjah, UAE.