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Terms and Conditions

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1. Acceptance of Terms

By accessing or using RMenu (the “Service”), operated by Raen AI (“we”, “us”, or “our”), you agree to be bound by these Terms and Conditions. If you do not agree, do not use the Service.

2. Description of Service

RMenu provides a digital menu and ordering platform for restaurants. The Service includes QR-code-based menu browsing, real-time order management, analytics dashboards, and related features. We reserve the right to modify, suspend, or discontinue any part of the Service at any time.

3. Account Registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account. You must notify us immediately of any unauthorized use.

4. Acceptable Use

You agree not to:

  1. (a) use the Service for any unlawful purpose;
  2. (b) attempt to gain unauthorized access to any part of the Service;
  3. (c) interfere with or disrupt the Service or servers;
  4. (d) transmit malware or harmful code;
  5. (e) resell or redistribute the Service without written consent.

5. Intellectual Property

All content, code, design, and branding associated with RMenu are the intellectual property of Raen AI. You may not copy, modify, distribute, or reverse-engineer any part of the Service without prior written permission.

6. Payment and Billing

Certain features of the Service may require a paid subscription. Fees, billing cycles, and payment terms will be communicated at the time of purchase. All fees are non-refundable unless stated otherwise. We reserve the right to change pricing with reasonable notice.

7. Data and Content

You retain ownership of any data you upload to the Service (e.g., menu items, photos, restaurant information). By using the Service, you grant us a limited license to process and display this data as necessary to operate the Service. We will not sell your data to third parties.

8. Third-Party Integrations

The Service may integrate with third-party platforms (e.g., payment processors, analytics tools). Your use of these integrations is subject to their respective terms. We are not responsible for the availability or practices of third-party services.

9. Limitation of Liability

To the maximum extent permitted by law, Raen AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount paid by you in the twelve months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless Raen AI, its officers, directors, employees, and agents from any claims, losses, or damages arising from your use of the Service or violation of these Terms.

11. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination will survive.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be resolved in the courts of Sharjah, UAE.

13. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via the Service or by email. Continued use after changes constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms, contact us at info@raen.ai or +971 58 517 0156.